Support

PlumPad support

Find a quick answer below, or email us if you need a hand.

PlumPad runs on Intel and Apple silicon Macs with macOS 13 Ventura or later.

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Frequently asked questions

How does the free trial work?

The 7-day trial gives you access to all of PlumPad’s features. You choose when to start it; simply opening the app or a document does not start the trial. There is no subscription or automatic charge.

Start your trial on the last screen of the welcome tour, or choose Trial Details in a read-only document window. Reinstalling PlumPad does not give the same Apple Account another trial.

How much does the lifetime unlock cost?

The price depends on your country or region. PlumPad shows your local App Store price before you start a trial or buy the unlock. You pay once, with no subscription. If the price won’t load, check your internet connection and choose Retry in the purchase window.

What happens when the trial ends?

PlumPad becomes read-only. You can still open, read, search, and copy your documents. Creating and editing documents, Save As, printing, and exporting require the lifetime unlock.

If you made changes to an existing file before the trial ended, you can still save those changes to that file in the same format. Save new, untitled documents before the trial ends, since you won’t be able to save them for the first time or change formats afterward.

How do I restore a purchase or use it on another Mac?

Sign in to the App Store with the Apple Account you used to buy PlumPad, then choose PlumPad → Restore Purchase. This also lets you use your unlock on another Mac without paying again. If PlumPad can’t find the purchase, check that you’re using the right account and have an internet connection, then try again.

How do I make PlumPad my default text editor?

You can have your Mac open documents in PlumPad whenever you double-click them in Finder. Here’s how:

  1. Open Finder and select a text document, such as a TXT file.
  2. Choose File → Get Info from the menu bar, or press Command-I (⌘I).
  3. In the window that opens, find Open with. Click the small arrow beside it if the section is closed.
  4. Choose PlumPad from the app menu.
  5. Click Change All… and confirm when your Mac asks.

That’s it! Files of that type will now open in PlumPad. Your Mac sets a default app for each file type, so repeat these steps for any other formats you use, such as RTF, RTFD, or Markdown.

If PlumPad isn’t in the list, choose Other… and select PlumPad from your Applications folder. To switch back later, follow the same steps and choose another app.

Which file formats can I use?

PlumPad opens TXT, RTF, and RTFD documents, along with common source-code and Markdown files. Source-code and Markdown files open as text you can edit.

During your trial or after unlocking PlumPad, choose File → Export to create TXT, Markdown, Word, CSV, or PDF files.

Does PlumPad save automatically?

Yes, once you’ve saved a document and its file format supports everything in it. Save a new document with Command-S first.

If you add formatting to a TXT file, save it as RTF. If you add images, save it as RTFD. Autosave can then preserve those changes. Keep backups too.

Why does pasted text lose its original formatting?

PlumPad removes the original formatting so pasted text fits into your document without bringing along mismatched fonts, colors, or layout from a website or another app. You can format the text however you like after pasting.

Can I open my documents in another app without buying PlumPad?

Yes. PlumPad saves standard TXT, RTF, and RTFD files. Open your saved documents directly in any app that supports their format, even after your trial ends. No PlumPad purchase or export is required.

Where are my documents stored, and are they private?

Wherever you choose to save them: on your Mac or in a folder synced by a service you use, such as iCloud Drive. PlumPad does not upload your documents to its own servers.

PlumPad does not collect your writing or usage analytics. Read our privacy policy for more details.

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Need a hand?

Email us and tell us what you’re trying to do. We’re happy to help.

A few helpful details

  • Your macOS version
  • A short description of the issue
  • Steps we can follow to reproduce it
  • A screenshot, with any personal details hidden